Short Detail:
Institute of Banking Personnel Selection (IBPS) has announced Common Recruitment Process (CRP CSA-XVI) for Customer Service Associate (CSA) / Clerk Recruitment 2026 for total 11403 posts. Candidates who want to apply for Customer Service Associate (CSA) can submit their online application form from 01/08/2026 to 21/08/2026, if you meet all the required eligibility criteria. For complete details such as eligibility, age limit, selection process, salary, and application steps, candidates must read the full notification carefully.
Institute of Banking Personnel Selection (IBPS)
Customer Service Associate (CSA) / Clerk Recruitment 2026
Advt No.: CRP CSA-XVI
Important Dates
- Application Start Date: 01/08/2026
- Last Date To Apply: 21/08/2026
- Last Date Of Fee Payment: 21/08/2026
- Form Correction Date: Not Available (to be notified, around 2 days after registration closes)
- Admit Card Date: Before exam
- Pre-Examination Training (PET): September, 2026
- Preliminary Exam Date: October, 2026
- Preliminary Exam Result: November, 2026
- Main Exam Date: December, 2026
- Provisional Allotment: March, 2027
Application Fees
- Gen / OBC / EWS: Rs. 850/-
- SC / ST / PwBD / ESM / DESM: Rs. 175/-
- Pay the application fees online using debit card, credit card, net banking or UPI.
Age Limit
Age As On Date: 01/08/2026
- Min Age: 20 Years
- Max Age: 28 Years
- Age relaxation extra is applicable as per the rules of “Not Mentioned”
Age Relaxation
| Category | Age Relaxation |
|---|---|
| SC / ST | 5 Years |
| OBC (Non-Creamy Layer) | 3 Years |
| PwBD (Persons With Benchmark Disabilities) | 10 Years |
| ESM / DESM (Ex-Servicemen) | Service period + 3 Years (8 Years for SC/ST DESM), Max 50 Years |
| Widows / Divorced / Legally Separated Women | Gen/EWS: up to 35 Years; OBC: 38 Years; SC/ST: 40 Years |
Vacancy Details
Total Posts: 11,403
| State / UT | SC | ST | OBC (NCL) | EWS | UR | Total |
|---|---|---|---|---|---|---|
| Uttar Pradesh | 375 | 17 | 508 | 159 | 672 | 1731 |
| Karnataka | 224 | 101 | 386 | 136 | 567 | 1414 |
| Maharashtra | 117 | 96 | 291 | 95 | 452 | 1051 |
| West Bengal | 236 | 49 | 224 | 83 | 354 | 946 |
| Gujarat | 50 | 103 | 194 | 63 | 288 | 698 |
| Tamil Nadu | 137 | 5 | 213 | 58 | 262 | 675 |
| Madhya Pradesh | 91 | 114 | 98 | 49 | 218 | 570 |
| Bihar | 89 | 1 | 146 | 42 | 213 | 491 |
| Punjab | 150 | 0 | 106 | 40 | 185 | 481 |
| Delhi (UT) | 65 | 35 | 123 | 36 | 156 | 415 |
| Rajasthan | 67 | 53 | 84 | 35 | 153 | 392 |
| Andhra Pradesh | 33 | 11 | 53 | 14 | 75 | 186 |
Eligibility Details
- Educational Qualification (as on 21/08/2026): Graduation (Degree) in any discipline from a recognized university, with valid marksheet/certificate at the time of registration.
- Computer Knowledge: Mandatory. Candidates must hold a certificate/diploma/degree in computer operations or have studied Computer/IT as a subject in school or college.
- Local Language: Must be able to read, write, speak and understand the local language of the State/UT applied for.
Important Links
| Apply Online | Click Here |
| Download Notification | Click Here |
| Official Website | Click Here |
| Join Youtube Channel | Click Here |
| Join WhatsApp Channel | Click Here |
| Instagram Join | Click Here |
| Join Facebook Group | Click Here |
| Latest Update | Sarkari Result |
IBPS Customer Service Associate (CSA) Selection Procedure & Exam Pattern
Selection is done through a two-stage online exam followed by a language test:
1. Online Preliminary Exam (Objective Type)
| Test Name | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Candidates must clear the cut-off marks fixed by IBPS in each subject to qualify for the Main Exam.
2. Online Main Exam (Objective Type)
| Test Name | Questions | Marks | Time |
|---|---|---|---|
| General / Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 | 125 minutes |
- A penalty of 0.25 marks is deducted for each wrong answer in both Preliminary and Main Exams.
- Final merit list is prepared only on the basis of marks scored in the Main Exam.
3. Local Language Proficiency Test (LLPT)
Shortlisted candidates must pass a language test in the local language of the State/UT they applied for. Candidates who studied that language up to Class 10 or above and submit proof are exempted. Candidates who fail this test will not be considered for selection.
